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Work Like You Own It! featuring Dr. Bryan K. Williams (AM Session)Wednesday, August 11, 2010 from 8:30 AM to 12:00 PM (ET)Shawnee On Delaware, PA |
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Event Details
*Download the complete event fact sheet*
**Click here to learn about the special room rates**
***Shawnee Inn & Golf Resort Website***
****Click here for the afternoon session****
Back By Popular Demand!
Here are a few testimonials from last year's session (2009):
"Bryan's presentation on engaging the customer is brilliant. It has changed the way we train our employees and conduct our business. The ideas he offers are extremely easy to implement and result in loyal, returning customers. Thank you Bryan!"
--Maurita and Bob Elias, Owner, The Woodhouse Day Spa (Kingston, PA)
"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence."
--Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust
Learn more about Bryan prior to the event!
Bio | Testimonials | Recent Articles
Work Like You Own It! 6 Habits of Service Superstars featuring Dr. Bryan K. Williams
Purpose:
To review the mindset, habits, and skills for staff to work with a sense of ownership.
Workshop Overview:
This session will review the work habits and approach to service that world-class employees have. Special emphasis will be placed on six habits of service superstars. All attendees will leave this session will practical and applicable tools/concepts to use immediately.
Learning Topics:
· Habit 1 How (and who) will I 'wow' today?
· Habit 2 Identify customer preferences
· Habit 3 Give teammates recognition
· Habit 4 Be an ambassador
· Habit 5 Personal service standards
· Habit 6 Own complaints
Visit the B.Williams Enterprise Online Store: The #1 Source for Customer Service Products
When & Where
The Shawnee Inn & Golf Resort
One River Road
Shawnee On Delaware,
PA 18356
Wednesday, August 11, 2010 from 8:30 AM to 12:00 PM (ET)
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Hosted By
B.Williams Enterprise, LLC
B.Williams Enterprise, LLC is a customer service training and consulting company that helps organizations provide engaging service .
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!" --Isabel Morero, Reservations Manager, Marbella Club Hotel, Golf Resort & Spa
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"Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.” --Golden H. Bethune, Executive Vice President/Riverside Health System
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"I have attended numerous presentations about guest service and quality management and although these were fine conferences, none have made such an impression on me as the conference given by Bryan Williams on '7 Principles to Fully Engage Your Customers'. Bryan truly ignites and motivates his audience reviving the passion for service and excellence."--Diana Mestre, Spa Consultant in Latin America
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"Dr. Williams. Just wanted to follow up with you about your teaching sessions. It really impacted my professional life and I believe will impact my team. I have already purchased your book and video for myself. If they are as good as I think they will be, I am planning to purchase the combination for each of my managers. Thank you for the work you do!
--Alex Fedorow, Director of Operations, Shinn Enterprises
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"I have had the pleasure of being trained by Dr. Williams for the past 10 years. He is informative, engaging and always relevant to the needs of staff and customers. His vast experience can speak to any industry. His training is a must for novices and seasoned professionals."--LeeAnne Newton, Executive Director, Veterans Victory House
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"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence." --Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust